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Streamline administrators’ workflow in a B2B Customer Communication Management application

Background · Definition · Exploration · Iteration · Outcome

Duration: Dec 2021 - Jan 2022 (6 weeks)

Team: 2 Designers, 1 PM, 2 Developers

Tools: Figma, Miro, UserTesting

Project Status: Under development

Contributions:

• Leveraged existing resources to better understand problem spaces and identified design opportunities with the PM
• Created user flows, sketches, wireframes, and clickable prototypes, and constantly iterated on designs
• Demonstrated prototypes to users and stakeholders for feedback, and conduct unmoderated usability studies on UserTesting
• Synced critical design decisions with the PM and developers to gain buy-in from them throughout the project lifecycle
• Handed over hifi mockups to developers and contributed to the growing design system